GENERAL TERMS AND CONDITIONS OF SALE
TEACHING AND SUPERVISION SERVICES
Registration for COCKTAIL AVENTURE’s supervised services implies pure and simple acceptance of the present general conditions by the subscriber, who undertakes to inform each participant of all the terms and conditions.
ART. 1 – PARTICIPANTS
COCKTAIL AVENTURE offers, on its own account, the supervision and teaching of outdoor sports: canyoning, rafting, white water swimming, inflatable kayaking, canoe-raft, mini-raft, accrobranche and paintball. All the proposed activities are supervised and provided by state-qualified guides (B.E.E.S / B.P.J.E.P.S / D.E.J.E.P.S) in their respective disciplines and in compliance with their legislative obligations (D.D.C.S.P.P. declaration, professional cards).
ART. 2 – REGISTRATION AND BOOKING
All of our activities must be booked in advance. For this, you have several solutions: by filling in the online booking form or by contacting COCKTAIL AVENTURE directly by e-mail email@example.com, by telephone 0559377624 or at the reception of our base in BIDARRAY.
GROUP OUTINGS: Registration is effective from the moment the subscriber receives a message by e-mail or S.M.S. confirming the reservation for the chosen outing.
PRIVATE OUTINGS (institutions, companies, associations): The registration is effective upon receipt of the deposit corresponding to 20% of the total amount of the service and an email confirming the reservation for the chosen outing.
In both cases, the balance will be paid directly at the reception desk, at the beginning of the activity.
ART. 3 – PRICES
The prices of COCKTAIL AVENTURE are presented on the website and in the activity catalogue available at the reception.
Prices include: organisation, supervision by a qualified guide and the loan of technical and safety equipment necessary for the chosen activity (5mm full wetsuit, neoprene socks, helmet, harness, life jackets, etc.).
Prices do not include: the possible rental of equipment (e.g. neoprene socks), transport to the activity site (depending on the activity chosen) and personal expenses.
For day trips, meals (picnic, water, snacks) are at the client’s expense, unless otherwise stated.
For 2-day trips, additional costs such as overnight stays, meals and snacks are at the client’s expense and must be paid directly to the host/restaurateur.
ART. 4 – METHOD OF PAYMENT
Means of payment accepted: cheque, holiday cheque, bank transfer, credit card (secure payment by internet) or cash.
ART. 5 – CONDITIONS OF PARTICIPATION
Our activities are open to all; however, depending on the activities and the routes, certain conditions must be taken into account (age limit, ability to swim, technical level, physical condition, etc.).
COCKTAIL AVENTURE does not have the means to check the level of sporting practice of its clients.
It is therefore the responsibility of each participant to have assessed their physical condition in relation to the activities they wish to undertake. To know these conditions, please refer to the description of the activities (available on our website https://www.cocktail-aventure.com).
For the canyoning and white water activities, it is imperative to be able to swim 25m and to immerse yourself.
You must not have any medical contraindication to the chosen activity.
IMPORTANT: If you are not medically contraindicated but you are dependent on special medical care or treatment (asthma, diabetes, etc.) or your health requires special attention (fragile joints, back problems, compulsory wearing of glasses, etc.), you must inform the instructor of this before the start of the activity and provide the appropriate emergency medication, according to medical recommendations.
ART. 6 – INSURANCE AND LIABILITY
6.1- Insurance and liability
-We strongly advise each participant to be covered by a civil liability insurance and/or an individual accident insurance with the insurance company of his choice for the practice of white water and/or mountain sports. Indeed, we cannot substitute ourselves to the individual civil liability of each participant.
COCKTAIL AVENTURE is insured for civil liability for all the activities it offers and cannot be held responsible for activities booked with other providers.
COCKTAIL AVENTURE would like to draw your attention to the importance of taking out insurance to cover any personal injury you may suffer. This is why we offer you the possibility to take out a single insurance policy for the activities.
To make the most of your day, be protected in case of injury.
In the event of a physical accident, COCKTAIL AVENTURE and the instructor involved will not be held responsible until the victim is taken care of by the competent rescue services. Any hospitalization will be the responsibility of the participant’s personal insurance. Cocktail Aventure has taken out professional liability insurance which covers our liability in the event of fault, error or negligence on the part of the company or its employees. In the absence of fault, error or negligence, we cannot be held responsible.
The practice of outdoor activities takes place in a specific environment known as “at risk”.
Each participant is aware, given the specific nature of the activities proposed, that he/she may run certain risks due to the distance, isolation and specific nature of the environment (river, cave, cliff, etc.). He/she assumes these risks with full knowledge of the facts and must comply with the rules of caution and follow the advice given by the professionals.
The participant/client is responsible for the equipment lent to him/her for the activity. The professional cannot be held responsible for any damage caused by the equipment provided.
In the event of theft or damage to the equipment loaned, the participant/customer may be asked to pay compensation for wear and tear or a full refund of the equipment.
COCKTAIL AVENTURE cannot be held responsible for the loss, theft (including in vehicles) or breakage of objects (e.g. glasses, cameras, etc.) that participants may bring with them during the activity and which may occur during the activity.
6.2 Cancellation insurance
EURL ASKON does not offer cancellation insurance. It is the responsibility of the contracting party to take out their own cancellation insurance if they so wish.
ART. 7 – CANCELLATION / MODIFICATION BY THE CLIENT
7.1 Cancellation by the client.
A deposit of 20% of the total amount is due at the time of booking.
Any cancellation will be subject to the following conditions:
From the date of signing the booking contract or quotation and up to 65 days before the date of the service: the deposit will be retained.
Between 65 and 45 days: 50% of the price of the service will be due.
Between 44 and 30 days: 70% of the price of the service will be due.
Between 29 and 15 days: 80% of the price of the service is due.
Less than 14 days: 100% of the price of the service will be due.
Partial cancellations are subject to the following conditions:
Between D-60 and D-15, partial cancellations not exceeding 20% of the total number of participants will be accepted without charge.
Between D-14 and D-, partial cancellations not exceeding 10% of the total number of participants will be accepted free of charge.
This specific schedule takes precedence over any other, in accordance with the agreements validated by both parties. It is understood that any variations in the number of participants and the purchase of options by the client may cause the above amount to vary. This will give rise to the drafting and signing of an amendment to the quote.
Any postponement of the activity by the client will be accepted only once, and a postponement fee of 20% may be applied.
In the event of force majeure and upon presentation of proof, COCKTAIL AVENTURE may reimburse the amount paid, but may not be required by the client. In all cases, the client undertakes to inform COCKTAIL AVENTURE of all notifications relating to the reservation: organisation of the programme, modification of the number of participants, delay or cancellation.
7.2 – Interruption during the service
In the event of interruption during the service due to safety reasons (weather, failure to respect rules and instructions) or due to the mutual disrespect of all participants and actors in the environment (instructors, other clients, fishermen, local residents, walkers, etc.), the client or participant may not claim any reimbursement.
ART. 8 – CANCELLATION / EXCLUSION DUE TO COCKTAIL AVENTURE.
8.1 – Cancellation
The COCKTAIL AVENTURE instructors reserve the right to cancel or adapt the outing according to the weather conditions or the level of the participants.
The activity can be cancelled for safety reasons (weather, EDF water releases, floods…) or for any other case of force majeure. In this case, a replacement activity will be organised as far as possible or another date will be proposed. If the outing cannot be carried out, the service will be refunded in full without any other compensation being due.
In the event of cancellation by us due to an insufficient number of participants (less than 4 people), the participants will be fully reimbursed and will not be entitled to any compensation.
8.2 – Exclusion
The COCKTAIL AVENTURE instructors reserve the right to exclude a participant who is intoxicated or whose behaviour is likely to disturb the smooth running of the activity or to compromise the safety of the group. In this case, the client or participant will not be entitled to any refund or compensation.
ART. 9 – MEETING POINT
An appointment time and place are systematically communicated to you whatever the activity. For the smooth running of the activities and out of respect for the other participants and the professional who is supervising you, we would ask you to take note of the roadmaps and other information previously sent to you by us. Please make sure that you plan your journeys in advance so as to be punctual. We tolerate a maximum delay of 10 minutes. After this time, the monitors will leave for their activities and no refund or compensation will be due, and full payment will be required.
ART. 10 – SUPERVISION OF YOUNG PEOPLE (MINORS):
Unaccompanied minors :
Minors under the age of 14 not accompanied by an adult (legal guardian) are not accepted in the so-called “collective” activities.
Unaccompanied minors between 14 and 18 years old can be accepted in the so-called “collective” activities, subject to parental authorisation and certain conditions (level of sport, ability, etc.).
In this case a parental authorisation must be signed by the legal representative on the day of the activity.
If the activity requires a trip to the site (cliffs, canyons, caves, etc.), the transport of the minor must be provided by the legal representative.
Minors in the framework of CVL / CLSH / School :
The organisation organising the stay or the outing must be able to provide the instructor and COCKTAIL AVENTURE with the following for each participant (young person and leader)
– a 25-metre swimming certificate and the ability to immerse,
– the health form for each participant.
Furthermore, COCKTAIL AVENTURE undertakes to provide the certificates and documents necessary for the organisation of the stay/outing (insurance, supervisors’ diplomas, etc.)
ART 11. GIFT VOUCHER
The gift voucher is effective upon receipt of the full amount of the service.
The order form is nominative. However, it can be transferred to the person of your choice, provided that you inform us in advance to modify the details of the new beneficiary.
The beneficiary of the gift voucher must contact us to book the outing.
The activity of the gift voucher can be replaced by another activity proposed by COCKTAIL AVENTURE, provided that the value of the latter is less than or equal to the activity mentioned on the gift voucher. However, it is possible to carry out an activity of a higher value by paying the difference.
ATTENTION: The gift voucher has an expiry date. Once the validity period (current year) has expired, the activity will be considered as completed and cannot be postponed. The beneficiary and/or the buyer cannot claim any reimbursement or compensation.
The gift voucher and the personal document must be presented to the instructor in charge of the session on the day of the outing.
The outing will be guaranteed if the minimum number of participants required is ensured and if the weather conditions allow the activity to take place.
ART. 12 – SETTLEMENT OF DISPUTES
The parties shall endeavour to resolve amicably any difficulties that may arise in the execution of the contract. If no amicable agreement can be reached, all disputes relating to the validity, interpretation and performance of this agreement shall be governed exclusively by the rules of French law.
All disputes, of whatever nature, shall fall under the jurisdiction of the French civil and commercial courts, including those ruling in summary proceedings.